Shipping Policy
Last updated: 23/01/2025
Thank you for shopping at SMOP. We are committed to delivering your clothing with care and efficiency. Please review our shipping policy below.
1. Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 5 PM EST will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Free Shipping
- We are pleased to offer FREE standard shipping on all orders within the United States.
- No minimum purchase required.
3. Estimated Delivery Time
Once your order has been processed, the estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Economy | 3-7 business days |
| Standard Shipping | 2-4 business days |
| Express Shipping | 1-2 business days |
Please note that delivery times may vary based on your location and external factors beyond our control.
4. Shipping Destinations
We currently ship only within the United States.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your package's status.
6. Shipping Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high demand. We appreciate your patience during these times.
7. Damaged, Lost, or Stolen Packages
- We are not responsible for lost or stolen packages. Please ensure the shipping address provided is correct.
- If your package arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist you in resolving the issue.
8. Contact Us
If you have any questions about our shipping policy, feel free to reach out to us at smop.customershelp@gmail.com.